Medical Practitioner Agreement

Medical Practitioner Agreement

1. Purpose and Scope

This Medical Practitioner Agreement applies to healthcare professionals who register, apply, onboard, accept appointments, provide telehealth, provide home-visit support, use the HMS, create Medical Records, issue prescriptions, use AI Scribe or otherwise provide healthcare-related services through or in connection with Imani Health.

It supplements the General Terms of Service. If a practitioner acts through a Healthcare Organisation, the Healthcare Organisation Terms may also apply.

2. Eligibility and Professional Status

A practitioner must hold all licences, registrations, permits, qualifications and approvals required to provide the relevant services. This may include, as applicable, registration with MDCN, NMCN, PCN, MLSCN or another relevant professional body.

The practitioner must maintain good standing, pay required practising fees, comply with continuing professional development requirements and promptly notify Imani of any suspension, restriction, investigation, disciplinary action, lapse, complaint or material change affecting their ability to practise.

3. Verification

Imani may request professional licences, certificates, identity documents, qualifications, work history, references, indemnity cover, facility affiliation, bank details, tax information and other documents.

Imani may approve, reject, suspend, re-verify or remove a practitioner based on verification results, patient safety, complaints, regulatory concerns or Platform integrity.

4. Independent Professional Judgement

The practitioner remains solely responsible for professional judgement, clinical assessment, diagnosis, treatment, prescriptions, referrals, escalation, documentation and follow-up.

Imani provides technology infrastructure and does not control the practitioner's clinical judgement. A practitioner must not allow commercial, platform, AI, scheduling or patient-pressure considerations to override professional duties.

5. Standard of Care

The practitioner must provide services with reasonable skill, care, diligence, professionalism and respect for patient dignity. The practitioner must comply with applicable professional codes, clinical standards, ethical duties, telemedicine rules, confidentiality obligations and patient-safety requirements.

The practitioner must not provide services outside their competence, scope of practice, licence, role, specialty, training or regulatory authorisation.

6. Telehealth Responsibilities

Before and during a telehealth consultation, the practitioner must take reasonable steps to:

• confirm patient identity where appropriate;
• understand the patient's location where clinically relevant;
• assess whether telehealth is clinically appropriate;
• explain limitations of remote consultation where necessary;
• obtain or confirm consent where required;
• advise in-person care, emergency care, laboratory testing, imaging or referral where appropriate;
• maintain privacy and professional environment;
• document the consultation accurately.

If the practitioner determines that telehealth is unsafe or inadequate, they must advise appropriate in-person or emergency care.

7. Emergency and Escalation Duties

The practitioner must use professional judgement to identify urgent or emergency situations. Where symptoms suggest immediate danger, the practitioner must advise the patient to seek emergency or in-person care and may facilitate referral or escalation where Platform workflows allow.

The Platform must not be used as a substitute for emergency services.

8. Patient Consent and Confidentiality

The practitioner must respect patient confidentiality and use patient information only for lawful care, documentation, payment, referral, regulatory or authorised operational purposes.

The practitioner must obtain consent where required for telehealth, treatment, referral, recording, prescription, data sharing, family involvement or other relevant processing.

The practitioner must not disclose patient information through personal messaging apps, unsecured devices, social media, unauthorised email, personal storage or unauthorised third-party systems except where lawful and approved.

9. Medical Records and Documentation

The practitioner must create clear, accurate, timely and professional records of consultations, findings, diagnosis, advice, prescriptions, referrals, patient instructions and follow-up plans.

The practitioner must not falsify, backdate, delete, conceal or improperly alter Medical Records. Corrections should be made through appropriate Platform workflows where available.

The practitioner must submit required notes before closing consultations where Platform workflow requires it.

10. AI Scribe and AI Features

AI Scribe and AI Features may help transcribe, summarise, translate or draft notes. The practitioner must review, correct and approve AI outputs before relying on them or saving them as part of a Medical Record.

The practitioner must not use AI as the sole basis for diagnosis, prescribing, treatment, escalation, denial of care or emergency decision-making. AI outputs may contain errors, omissions, mistranslations or unsafe suggestions.

The practitioner remains professionally responsible for all final clinical documentation and decisions.

Offline Documentation

Where the Practitioner uses facility offline mode, the Practitioner must document care accurately in the local system and understand that records may synchronise to the cloud later. The Practitioner must verify critical information where necessary, clearly record clinically relevant decisions, and avoid assuming that another user can immediately see an offline record until synchronisation is complete.

The Practitioner must not use offline mode to conceal, delay, alter or avoid proper documentation, billing, clinical escalation, patient consent, incident reporting or organisational review.

11. Prescriptions and Pharmacy Workflows

The practitioner may issue prescriptions only where legally permitted, clinically appropriate and within scope of practice.

The practitioner must comply with laws and professional rules relating to medicines, controlled substances, dosage, contraindications, allergies, pharmacy fulfilment, patient counselling and prescription recordkeeping.

Imani may restrict, audit or suspend prescription functionality where misuse, patient-safety risk or regulatory concern is suspected.

12. Referrals, Laboratories and Follow-Up

The practitioner must make referrals, laboratory orders, imaging requests or specialist recommendations based on clinical need and professional judgement.

Where test results or external reports are received, the practitioner is responsible for appropriate interpretation, patient communication and follow-up where they are the responsible clinician.

13. Availability, Appointment Acceptance and Conduct

The practitioner must keep availability accurate and attend accepted consultations on time. If unable to attend, the practitioner must update availability, cancel or reschedule promptly according to Platform workflows.

The practitioner must communicate respectfully, avoid harassment or discrimination, and maintain professional boundaries. The practitioner must not solicit patients away from the Platform in breach of applicable policy or use patient information for unauthorised marketing.

Offline Appointments and Clinical Continuity

Facility offline mode does not remove the Practitioner's professional responsibility to communicate, escalate, document and follow the Organisation's downtime procedures. If a local record, appointment, prescription, lab order or admission update cannot be synchronised, the Practitioner must use reasonable clinical judgement and organisational escalation channels to prevent patient harm or loss of continuity.

14. Payments to Practitioners

Where Imani pays practitioners per consultation, per shift, per home visit, per task or under another compensation model, payment terms will be stated in the applicable onboarding document, offer, fee schedule or order form.

Payments may be subject to verification of completed consultations, submitted notes, patient complaints, refunds, chargebacks, tax withholding, bank processing, fraud review or compliance checks.

Imani may withhold or reverse payment for fraudulent, incomplete, unsafe, duplicate, cancelled or disputed services where reasonably justified.

15. Professional Indemnity and Insurance

The practitioner is responsible for maintaining professional indemnity, malpractice, liability or other insurance required by law, professional rules, facility policy or agreement.

Imani may request evidence of cover where applicable.

16. Quality Monitoring, Complaints and Reviews

Imani may monitor service quality through patient feedback, completion rates, documentation review, complaint investigation, platform analytics, audit logs and regulatory feedback.

Imani may warn, suspend, remove or restrict a practitioner where complaints, poor quality, unsafe practice, missed appointments, documentation issues, regulatory concerns or misconduct are identified.

17. Prohibited Conduct

The practitioner must not:

• practise without required licence or outside scope;
• provide false credentials;
• falsify records, prescriptions or claims;
• access patient records without legitimate reason;
• disclose patient information unlawfully;
• use AI outputs without review;
• prescribe unlawfully or unsafely;
• harass, exploit, discriminate against or abuse patients;
• request off-platform payments where prohibited;
• interfere with Platform security or billing;
• use the Platform for fraudulent, unethical or unlawful activity.

18. Suspension and Termination

Imani may suspend or terminate practitioner access for failed verification, licence lapse, patient-safety risk, professional misconduct, complaint, breach of this agreement, data misuse, fraud, non-performance, unlawful activity or regulatory concern.

The practitioner may stop using the Platform, subject to completion of pending clinical obligations, handover requirements, documentation duties and payment settlement.

19. Indemnity

The practitioner will indemnify Imani against claims, losses, damages, liabilities, penalties, costs and expenses arising from the practitioner's clinical services, professional negligence, misconduct, unlawful practice, breach of confidentiality, data misuse, false credentials, prescription errors or breach of this agreement.

20. Survival

Confidentiality, patient-record, payment, indemnity, limitation of liability, dispute resolution and professional responsibility provisions survive termination.

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